Terms
Terms of Service, Conditions & Policies
Welcome to ALPHAFANG LIMITED ("the Company," "we," "us," or "our"), accessible at alphafang.net ("the Platform"). These Terms of Service, together with our Refund Policy, Refill Policy, and Acceptable Use Policy (collectively, "the Terms"), constitute a legally binding agreement between you ("the User," "you," or "your") and the Company.
By registering an account, funding a wallet, placing an order, or otherwise accessing or using the Platform in any way, you acknowledge that you have read, understood, and agreed to be bound by these Terms in full. If you do not agree with any part of these Terms, you must discontinue use of the Platform immediately.
1. Nature of Services
1.1. The Platform provides social media marketing (SMM) services, including but not limited to engagement, growth, visibility, and promotional services across third-party social media platforms, delivered directly or through third-party providers.
1.2. The Company acts as a service facilitator. We do not own, operate, or control any third-party social media platform, and we make no representation that our services are endorsed by, affiliated with, or approved by any such platform.
1.3. Services are provided strictly on an "as is" and "as available" basis. The Company does not guarantee any specific commercial, promotional, or growth outcome from the use of any service.
2. Eligibility & Account Registration
2.1. You must be at least 18 years of age, or the age of legal majority in your jurisdiction, to use the Platform.
2.2. You agree to provide accurate, current, and complete identification and information during registration and to keep such information updated.
2.3. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, whether or not authorized by you. The Company shall not be liable for any loss arising from unauthorized access resulting from your failure to secure your credentials.
2.4. Each User may maintain only one (1) account unless expressly authorized by the Company in writing. Duplicate accounts created to abuse promotions, evade restrictions, or circumvent bans may be suspended or terminated without notice and without refund.
2.5. The Company reserves the right to refuse registration, suspend, restrict, or terminate any account at its sole discretion, at any time, with or without cause, and with or without prior notice.
3. User Obligations & Platform Compliance
3.1. You agree to use the Platform only in a manner that complies with: (a) these Terms; (b) all applicable local, national, and international laws and regulations; and (c) the individual Terms of Service, community guidelines, and acceptable use policies of each third-party social media platform on which you order services.
3.2. You bear sole and exclusive responsibility for ensuring that your use of our services does not violate the rules of any third-party platform. The Company shall not be liable for any suspension, restriction, shadow-ban, demonetization, content removal, or termination of your social media accounts by any third-party platform arising from your use of our services.
3.3. You warrant that all links, usernames, and targets submitted with any order belong to you or that you have obtained all necessary rights, consents, and authorizations to order services for them. Ordering services for accounts or content you do not own or control without authorization is done entirely at your own risk and liability.
3.4. You agree not to submit orders targeting content that is illegal, defamatory, hateful, sexually exploitative, infringing, fraudulent, harassment of any kind or otherwise objectionable. The Company reserves the right to cancel any such order without refund and to report unlawful activity to relevant authorities.
4. Pricing & Payment
4.1. All rates displayed on the Platform are subject to change at any time, without prior notice, at the Company's sole discretion.
4.2. Orders are charged at the rate displayed at the time the order is placed. Rate changes do not apply retroactively to completed orders, and no refunds or credits will be issued on the basis of subsequent price reductions or promotions.
4.3. Deposits made to your account wallet are used to purchase services on the Platform. All deposits are final, non-refundable, and non-transferable, except where expressly stated otherwise in these Terms or required by applicable law.
4.4. You are responsible for any transaction fees, currency conversion costs, network fees (including blockchain/gas fees where applicable), taxes, or charges imposed by your payment provider.
4.5. Payments made in error (wrong amount, wrong currency, wrong network, or wrong address for cryptocurrency payments) are made at your sole risk. The Company is under no obligation to recover or credit misdirected payments but may, at its discretion, assist where recovery is reasonably possible.
4.6. Chargebacks & Payment Disputes. Initiating a chargeback, payment reversal, or dispute with your bank, card issuer, or payment processor without first contacting the Company constitutes a material breach of these Terms. Upon any chargeback or dispute: (a) your account may be immediately suspended or terminated; (b) any remaining wallet balance may be forfeited to offset losses; (c) all pending orders may be cancelled without refund; and (d) the Company reserves the right to recover the disputed amount, associated fees, and administrative costs, and to pursue any available legal remedy.
4.7. Fraudulent payments — including use of stolen cards, compromised wallets, or unauthorized payment instruments — will result in immediate account termination, forfeiture of balances, and referral to relevant payment processors and law enforcement authorities.
5. Orders, Delivery & Service Estimates
5.1. No delivery time is guaranteed for any service. Any delivery timeframe displayed on the Platform is a good-faith estimate only, based on historical performance, and does not constitute a warranty, promise, or contractual delivery deadline.
5.2. Orders in "Pending," "Processing," or "In Progress" status will not be refunded solely on the basis that the User believes delivery is taking too long. Delivery speeds fluctuate due to factors outside the Company's control, including third-party platform updates, algorithm changes, and provider availability.
5.3. Service Substitution. The Company reserves the right to substitute or modify a service type, provider, or delivery method where it reasonably believes such change is necessary to complete an order, provided the substituted service is of comparable nature and quantity.
5.4. Start counts, completion counts, and delivery metrics are measured by the Company's systems and provider reporting, which shall be conclusive absent manifest error.
5.5. You must not change usernames, delete content, set accounts to private, or otherwise alter the target of an order while that order is pending or in progress. Doing so may cause the order to fail or be marked complete, and no refund will be issued in such cases.
5.6. Placing simultaneous orders from multiple providers (including other panels) for the same target link makes accurate delivery tracking impossible. The Company will not refund, refill, or otherwise remedy orders where third-party services were run concurrently on the same target.
6. Refund Policy
6.1. Refunds, where approved, are issued exclusively as credit to your Platform wallet balance. Refunds to original payment methods are not offered except where required by applicable law or approved by the Company in writing at its sole discretion.
6.2. A refund or partial refund may be considered only where: (a) an order has failed entirely and cannot be restarted or substituted; or (b) an order is formally cancelled by the Company. Partial deliveries are eligible only for proportional credit of the undelivered portion.
6.3. No refund will be issued for: (a) orders delivered as described; (b) drops, reductions, or removals caused by third-party platform actions after delivery; (c) dissatisfaction with the commercial outcome or quality of engagement; (d) orders placed with incorrect links, usernames, or parameters supplied by the User; (e) orders affected by the User's own actions (privacy changes, deletions, username changes); or (f) services explicitly marked "no refund" or "no refill" at the time of purchase.
6.4. Unused wallet balances are non-refundable and non-redeemable for cash, except where required by applicable law.
6.5. Abuse of the refund process — including false claims, manipulated evidence, or repeated frivolous disputes — may result in account suspension or termination and forfeiture of balances.
7. Refill Policy
7.1. Services marked with a refill guarantee will be refilled in accordance with the refill period stated on the service description at the time of purchase. Refill guarantees apply only to drops below the delivered quantity, measured from the start count.
7.2. Refill guarantees are void where: (a) the refill period has lapsed; (b) the target was altered, deleted, or made private; (c) the current count exceeds the start count plus the ordered quantity; (d) the drop resulted from a third-party platform purge, policy change, or account penalty; or (e) concurrent orders were placed from other providers.
7.3. Services marked "no refill" carry no drop protection of any kind, and the User accepts full risk of post-delivery reductions.
8. Acceptable Use & Prohibited Conduct
You must not: (a) use the Platform for any unlawful purpose; (b) attempt to hack, probe, scrape, reverse-engineer, overload, or disrupt the Platform, its API, or its infrastructure; (c) resell Company services while misrepresenting their nature or origin in a fraudulent manner; (d) use the Platform to harass, defraud, impersonate, or harm any person or entity; (e) exploit bugs, pricing errors, or promotional loopholes; or (f) create accounts or place orders using automated means except through the official API in accordance with its documentation.
9. API & Reseller Terms
9.1. API access is provided as a convenience and may be modified, rate-limited, suspended, or discontinued at any time without notice.
9.2. Resellers are independent parties and not agents, partners, or representatives of the Company. Resellers are solely responsible for their own customers, pricing, support, refunds, and legal compliance. The Company has no obligation or liability to any reseller's end customers.
9.3. The Company may impose additional requirements, limits, or conditions on API and reseller usage at its discretion.
10. Intellectual Property
All content on the Platform — including text, graphics, logos, service descriptions, software, and design — is the property of the Company or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any Platform content without prior written consent.
11. Disclaimers of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM AND ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED AVAILABILITY.
The Company does not warrant that: (a) services will meet your expectations or business objectives; (b) delivered engagement will persist for any period following delivery; (c) the Platform will be error-free, secure, or continuously available; or (d) use of the services will not affect the standing of your accounts on third-party platforms.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY, ITS OWNERS, DIRECTORS, EMPLOYEES, PROVIDERS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, FOLLOWERS, REACH, OR SOCIAL MEDIA ACCOUNT ACCESS, ARISING FROM OR RELATED TO YOUR USE OF THE PLATFORM.
IN NO EVENT SHALL THE COMPANY'S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM EXCEED THE AMOUNT ACTUALLY PAID BY YOU FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM.
Nothing in these Terms excludes liability that cannot lawfully be excluded under applicable law.
13. Indemnification
You agree to indemnify, defend, and hold harmless the Company and its owners, directors, employees, providers, and affiliates from and against any and all claims, damages, losses, liabilities, penalties, costs, and expenses (including reasonable legal fees) arising from or related to: (a) your use or misuse of the Platform or services; (b) your breach of these Terms; (c) your violation of any law or of any third-party right; or (d) any order you place targeting accounts or content you do not own or control.
14. Suspension & Termination
14.1. The Company may suspend or terminate your account at any time, with or without cause or notice, including for suspected fraud, abuse, breach of these Terms, or legal compliance requirements.
14.2. Upon termination for breach, fraud, or chargeback, any remaining wallet balance may be forfeited to the extent permitted by law.
15. Force Majeure
The Company shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including third-party platform changes or outages, provider failures, internet or infrastructure disruptions, payment network failures, acts of government, war, civil unrest, or natural disasters.
16. Governing Law & Dispute Resolution
16.1. These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.
16.2. Any dispute shall first be raised with the Company's support team in good faith. Disputes not resolved within thirty (30) days may be referred to arbitration conducted in Nigeria under the Arbitration and Mediation Act 2023. The decision of the arbitrator(s) shall be final and binding. Each party shall bear its own costs.
16.3. Any claim must be brought within one (1) year of the event giving rise to it, and claims shall be brought in your individual capacity only.
17. Changes to These Terms
The Company reserves the right to amend these Terms at any time. Updated Terms become effective upon posting. Your continued use of the Platform after any update constitutes acceptance of the revised Terms.
18. Severability & Entire Agreement
18.1. If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18.2. These Terms constitute the entire agreement between you and the Company regarding the Platform.
19. Contact
For questions regarding these Terms, contact us at support@alphafang.net or via the support ticket system on the Platform.
